Frequently asked questions - FAQ


Filter by category:

Thank you, moderator will answer as soon as possible!
Ask a question
hide form
Captcha


Sinks


Color fastness of colored sinks

What causes the grooves/jaggedness on the bottom (bottom/outside) of the Silgranit sink?

The delivered accessory or spare part differs from the original part delivered with the product

Making a faucet holes in Silgranit sink

How to install and seal a sink to the countertop?

Can a manual trash filter be converted to a remote control model

Can the remote control model be changed to a manual one

How do I clean and maintain a Blanco rst, Silgranit, or ceramic sink?

Should the sink have a CE mark?

Where can I find installation and immersion hole pictures of the sinks?

The waste basket in the sink has disappeared. How can I get a new one?

Why doesn't the water drain properly from the stainless steel sink?

Why does the bottom valve remote control not open or close the bottom plug properly?

Why there is light stains in my sink?

What causes the rust spots on the surface of the stainless steel sink? How do I remove them?

How can I identify the type and model of my sink?

Taps


The faucet has an APK valve, but I don't need it. How can I plug off the APK valve of the faucet?

How can I remove the water flow regulator (bubble jet) for cleaning?

What is a flow regulator?

What is the countertop hole diameter for Blanco faucets and the remote control knob?

The delivered accessory or spare part differs from the original part delivered with the product

Is the turning radius of the spout of Lapetek Lino faucets limited?

Why does the faucet wobble and what can be done about it?

There is not enough or evenly water coming out of the tap, but it also splashes on the sides?

Do Blanco and Lapetek faucets have type approval?

Can the movement range of the Blanco faucet spout be limited?

Is there a dishwasher connection for Lapetek and Blanco faucets?

Where can I find the product code of the faucet?

Waste sorting


Spare parts for waste systems?

What accessories are available for waste systems?

What is a Bio lid?

Can I change or order new waste buckets for waste carts?

The delivered accessory or spare part differs from the original part delivered with the product

Which waste system should you choose?

Cooker Hoods


The delivered accessory or spare part differs from the original part delivered with the product

The cooker hood buttons do not react normally - removing the protective sheet on the control panel and resetting the device (Texa, Jona, Cara)

Can the cooker hood be installed higher than recommended?

The top extractor control hood does not start the ventilation device/top extractor after installation/ the hood lights do not light up

Why is grease dripping from the cooker hood motor?

What information do I need from the housing corporation in connection with the renewal of the hood/kitchen hood in order to choose the right model?

What kinds of filters are there and how are they maintained?

Can you control the house fan with the top extractor hood?

When using the LAPETEK fan, it will flash the letter "F" or "A". Filters etc. are perfectly fine/clean. What is this due to?

How do I take care of my kitchen hood?

What makes the cooker hood loud and how can I influence the sound level?

Why does the no-return valve on the cooker hood "flap"?

Why does my fan let in cold air, collect ice on the surface or drip water?

Why isn't my fan suctioning the carts enough?

What is a no-return valve and how does it work?

Why has the fault current protection tripped?

Why is water dripping from the cooker hood or why is it cold under it?

Can the cooker hood take care of basic ventilation in the entire apartment and control the LTO device?

What are the measurement standards IEC 61591 and IEC 60704-2-13?

What is dB(A)?

What is intensive power?

What kinds of filters are there and what are they used for?

What type of cooker hood should I choose - one with exhaust air connection or one with circulating air connection?

How powerful cooker hood do I need?

What to consider when choosing a cooker hood

With which top extractor control can you use Lapetek cooker hoods

Where can I find the product code on the cooker hood / how do I identify the type and model of my cooked hood?